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My portfolios are as follows, but not limited to:
Acting Head of Innovation & Learning Experience
(previously Head of Quality & Student Experience)
Taylor's Digital
Acting Head of Innovation & Learning Experience
(previously Head of Quality & Student Experience)
Taylor's Digital
2023 - current
Strategic Leadership & Vision
Provide strategic leadership for six Online Distance Learning postgraduate programmes, setting a clear vision aligned with Taylor’s University’s digital education strategy and growth agenda.
Establish, monitor, and report on key performance indicators (KPIs) covering enrolment growth, academic quality, learner outcomes, student satisfaction, retention, and operational efficiency.
Present performance insights and recommendations to senior management to support evidence-based decision-making and continuous improvement.
Strategy Implementation, Policy & Governance
Translate institutional strategy into actionable operational plans, policies, and performance frameworks for ODL programmes.
Develop, implement, and oversee governance structures, quality processes, and compliance mechanisms to ensure alignment with internal policies, accreditation requirements, and regulatory standards.
Coordinate ODL policies and best practices across faculties, streamlining workflows, clarifying roles and responsibilities, and strengthening cross-functional communication and accountability.
Ensure accessibility, inclusivity, and consistency in online programme delivery and student experience.
Academic Programme Leadership
Provide academic leadership and oversight to Programme Directors, lecturers, and learning designers to ensure delivery of high-quality, market-relevant, and academically rigorous curricula.
Mentor and guide academic staff in effective online pedagogy, assessment design, and learner engagement strategies.
Design and deliver professional development and training initiatives to upskill academic staff in online teaching, assessment integrity, and technology-enabled learning.
Digital Delivery, Technology & Innovation
Provide strategic oversight of the online learning ecosystem, including LMS, digital tools, and learning technologies.
Lead the adoption, integration, and optimisation of innovative educational technologies to enhance learner engagement, accessibility, and learning outcomes.
Ensure digital infrastructure and tools are scalable, sustainable, and aligned with global best practices in online education.
Quality Assurance, Evaluation & Continuous Improvement
Design and lead comprehensive quality assurance and evaluation frameworks to monitor academic standards, learning experiences, and operational effectiveness.
Review module design and content to ensure alignment with institutional benchmarks, programme objectives, and learner needs.
Analyse assessment tasks, rubrics, and learning materials to ensure alignment with module learning outcomes, MQF standards, and assessment integrity requirements, providing targeted recommendations for enhancement.
Leverage learner analytics, feedback, and performance data to inform continuous improvement initiatives.
Produce regular performance and quality reports covering academic indicators, operational efficiency, and student satisfaction.
Learner Experience & Student Success
Champion a learner-centric approach across the ODL ecosystem, ensuring a seamless, supportive, and engaging student journey from onboarding to completion.
Oversee and coordinate academic advising, study support, and counselling functions to monitor student engagement, progression, and retention.
Proactively identify and address student experience risks, ensuring timely intervention and resolution.
Operational Excellence & Delivery Management
Lead the end-to-end operational delivery of online programmes, ensuring adherence to academic calendars, timelines, and service standards.
Oversee operational dashboards, reporting mechanisms, and risk management processes to ensure transparency, accountability, and sustainability.
Optimise resource allocation and workflows to enhance efficiency and delivery consistency across programmes.
Cross-Functional Collaboration & Stakeholder Engagement
Act as a key institutional representative in academic, industry, and professional engagements, advocating for excellence in online learning.
Collaborate closely with internal stakeholders (faculties, learning designers, IT, registry, student support teams) to ensure alignment and cohesive execution.
Represent Taylor’s University in external forums, conferences, and networks to enhance visibility, influence, and knowledge-sharing in digital and online education.
Leadership, Culture & Capability Development
Build, lead, and inspire a high-performing learning experience and innovation team.
Foster a culture of innovation, collaboration, accountability, and service excellence.
Develop team capability through coaching, performance management, and continuous professional development.
Mentor, 3RD ASEF HIGHER EDUCATION INNOVATION LABORATORY
Mentor, 3RD ASEF HIGHER EDUCATION INNOVATION LABORATORY
28 Jun 2023 - 26 Jul 2023
Facilitate a 60-minute live online discussion for a group of 10 people on 4 occasions in total throughout the programme.
Engage in Q&A and discussion with participants throughout the session, helping them develop specific parts of their joint action plans according to the topic of the week.
E-Learning Consultant for United Nations Conference on Trade & Development (UNCTAD), Switzerland
E-Learning Consultant for United Nations Conference on Trade & Development (UNCTAD), Switzerland
2021 - 2022
Assess, plan, develop and deliver training and learning initiatives for the online course on 'The Interplay between Competition Policy and the Development of MSME'
Provide innovative assessment and recommendations on the transformation of training into e-learning tools in order to assure the sustainability of the training programme
Interact with the management and training provider to identify and develop the most suitable e-learning solution(s)
Create and adapt curriculum for a variety of audiences and learning delivery methods
Provide advice on other e-learning related topics.
E-Learning Content Advisor
E-Learning Content Advisor
Oct 2021 - Feb 2022
Responsible for advising on, supporting, facilitating and encouraging the use of effective approaches online learning approaches and tools.
Work with experts and/or advisors to review the learning materials suitable for online learning activities.
Master of Ceremony
Master of Ceremony
Nov 2021 and Feb - Nov 2025
To support the Corporate Communication and Digital PR team to be the emcee for Taylor's Year-End Townhall 'Reshaping Our Future' 2021 and Taylor’s Town Hall 2025: Looking Further Aiming Higher.
The Townhall was attended by 500 staff from Taylor's University and Taylor's College.
Appointed as the emcee for Taylor’s 16th International Teaching and Learning Conference (also known as TTLC 2025), themed ‘Higher Education in the Age of AI: Transforming Learning for Sustainable Futures.’
Project Leader on the Development of Online Distance Learning modules for the Master of Laws programme
Project Leader on the Development of Online Distance Learning modules for the Master of Laws programme
March 2021 - Dec 2021
To work with and support LLM academics in arranging for workshops and webinars to develop the content for the online distance learning course
Develop the content for the MQA COPPA documents and other documentations for the LLM Online Distance Learning programme
VORTEX Committee Member representing Taylor's Law School to embed AR/VR/XR into curriculum
VORTEX Committee Member representing Taylor's Law School to embed AR/VR/XR into curriculum
July 2021 - current
To support VORTEX's initiatives to design / formulate innovative teaching and learning methods to integrate Augmented Reality, Virtual Reality and Extended Reality into 3 law modules
Translation service provider
Translation service provider
August 2021
Assisted Prof. Vera Trappmann (Professor of Work and Comparative Employment Relations from University of Leeds (Business School), UK to provide translation services on key search terms (from English to BM) for International Labour Organization Report on Social Dialogue which will be published end of 2021.
Advisor for Accredited Prior Experiential Learning (APEL C)
Advisor for Accredited Prior Experiential Learning (APEL C)
January 2021 - current
Responsible to support Centre of Academic Programme (CAPM) for the preparation of submission of APEL(C) documentations
Responsible to advise prospective candidates on the preparation and submission of an APEL(C) application at Taylor's University
Co-ordinator for Legal Practice Experience programme with Messrs Thomas Philip
Co-ordinator for Legal Practice Experience programme with Messrs Thomas Philip
Jan 2021 - Dec 2021
Responsible to identify 5 suitable students per cohort to be part of the pilot project of the LPE programme
Responsible to monitor the progression of the selected students' characteristics, personal and professional development throughout the LPE duration
Chief Project Officer , Centre of Industrial Revolution and Innovation (CIRI)
Chief Project Officer , Centre of Industrial Revolution and Innovation (CIRI)
January 2021 - December 2022
Secure, lead projects, programs and portfolios by defining and communicating clear goals and clarifying expectations for the management of project, program and portfolio.
Align projects, programs and portfolios to organizational vision, mission and strategy of Faculty of Business & Law
University Representative to Malaysia Competition Commission
University Representative to Malaysia Competition Commission
2020
Responsible to execute responsibilities as a university representative to support MyCC's advocacy programs and related initiatives
To attend meetings and provide feedback, suggestions or ideas in expanding MyCC's outreach programme to advocate on Competition Law.
Visiting Scholar, University of Leeds
Visiting Scholar, University of Leeds
2020
Selected to share best practices on teaching innovations in delivering legal education
To network, create opportunities / engagements with law academics at University of Leeds
Visiting Scholar, University of Reading
Visiting Scholar, University of Reading
2020
Selected to share best practices on teaching innovations in delivering legal education
To network, create opportunities / engagements with law academics at University of Reading
Deputy Chairperson and Conference Secretariat, International Conference for Future of Law and Legal Practice 2019 Conference
Deputy Chairperson and Conference Secretariat, International Conference for Future of Law and Legal Practice 2019 Conference
January 2019 - October 2019
Responsible to create, delegate tasks and responsibilities amongst the law academics
Responsible to liaise with external stakeholders in sending invitations, securing CPD points for lawyers, securing keynote speaker amongst others
Responsible to handle logistic related matters and regularly update team on the progress of the conference
Responsible to develop and design the website for ICFLP 2019 and also in-charge with liaising with the developer of promotional materials
Stream Coordinator, International Conference on Human Capital 2018
Stream Coordinator, International Conference on Human Capital 2018
January 2018 - December 2018
Responsible to review abstracts submitted on EasyChair and provide approval on the quality of the reviewed abstracts
Responsible to handle logistic related matters
Work closely with the Chairperson to complete, submit and compile finance-related documentations relating to the conference
Programme Director for Master of Laws programmes
Programme Director for Master of Laws programmes
2016 - current
Responsible for the overall administration of the Master of Laws programmes, compliance with MQA documentations and the day-to-day activities
Responsible to resolve students’ complaints on academic and non-academic matters by consulting and seek clarification from other academics and/or departments.
Responsible to advocate the community and working professionals on the availability of the Master of Laws programmes at Taylor's Law School
Regularly conduct consultations with prospective applicants
Seek experts to provide inputs for enhancement of the content of the Master of Laws programmes
Responsible to identify speakers whose areas are related to all of the modules under the Master of Laws programmes, invite the speakers to deliver talks to LLM students to supplement their academic knowledge.
Internal Auditor
Internal Auditor
2013 - current
Support the Registry and Quality Assurance Department to conduct internal audit to ensure compliance
To observe compliance or non-conformity, prepare notes, conduct interviews and prepare report on the findings
Editor-in-Chief, Lexicon
Editor-in-Chief, Lexicon
2014 - 2018
Responsible for the overall administration of the Master of Laws programmes, compliance with MQA documentations and the day-to-day activities
Responsible to resolve students’ complaints on academic and non-academic matters by consulting and seek clarification from other academics and/or departments.
Responsible to advocate the community and working professionals on the availability of the Master of Laws programmes at Taylor's Law School
Regularly conduct consultations with prospective applicants
Seek experts to provide inputs for enhancement of the content of the Master of Laws programmes
Responsible to identify speakers whose areas are related to all of the modules under the Master of Laws programmes, invite the speakers to deliver talks to LLM students to supplement their academic knowledge.
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